Have you ever had a problem with software (Blackboard???) but when you reported the problem nobody would believe you? I’m sure that would never happen, but what if it did? You can now recreate the problem and record the steps taken by using a great new utility that is built into Windows 7.
The name of the utility is the Problem Steps Recorder. To access it click on the Start button in the lower left corner of the screen. Then type psr in the Search Programs and Files box. By clicking on either of the psr listings a small tool bar will open that allows you to start, stop and annotate the recording. For example, if I was having difficulty getting a feature in SoftChalk to work properly I would open my project in SoftChalk, turn on the Problem Steps Recorder and retrace the steps that caused the problem. When done I would save the recording (by default it saves in .zip format) and I would email the file to someone who could help trouble shoot the problem. Once the file is unzipped sequential images will be displayed in your browser showing the exact steps taken and the results.
The file will contain screen shots that will correspond to every click of your mouse with the option to watch them as an automated slide show. It also includes an Additional Details section which provides a text account of each of the steps taken.
The image below shows the results that can be achieved using the Problem Steps Recorder in Windows 7.




