For example, if I was having difficulty getting a feature in SoftChalk to work properly I would open my project in SoftChalk, turn on the Problem Steps Recorder and retrace the steps that caused the problem. When done I would save the recording (by default it saves in .zip format) and I would email the file to someone who could help trouble shoot the problem. Once the file is unzipped sequential images will be displayed in your browser showing the exact steps taken and the results.
The file will contain screen shots that will correspond to every click of your mouse with the option to watch them as an automated slide show. It also includes an Additional Details section which provides a text account of each of the steps taken.
The image below shows the results that can be achieved using the Problem Steps Recorder in Windows 7.